Although now customer service can be provided online, call centers are still considered the fastest way for customers to ask questions about services or products and submit their complaints. Call centers play an important role in determining how satisfied your customers are with the customer support that your company provides. Therefore, it is important for you to be able to optimize it.
Your customer service agents are the people who have to deal with your customers via phone, email, or live chat every day. They also have to provide solutions to various issues experienced by your customers. Therefore, as a leader, you need to train them so that they can provide good customer service.
Teach them to answer the phone properly, handle customer complaints, manage tickets, and so on. Also make sure they can adapt to the technology used by your company so that they can make optimal use of it.